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TEAM
ETICHS
AGREEMENT

As Solutioneers we commit to;

1. Arrive on time, every working day, with no grace period, unless authorized or justified;
2. If there is a need for a fault, always give 48 hours notice;
3. Always bring the necessary material to carry out the work tasks;
4. Do not use the mobile phone, except when strictly necessary, in case you need to use the even,
inform the team that there will be a break, trying as hard as it does not extend the 10 minutes;
5. Perform all the tasks and jobs necessary for SP Business Group® to function and develop positively Group;
6. Studying continuously, several themes that can promote personal and SP Business Group® growth, and share
with the team;
7. If I do not feel capable of carrying out a task or work, I must immediately inform the team and everyone together
they should try to help with the task;
8. Be proactively present in the company and anticipate potential problems and work towards them to prevent;
9. Inform both teammates, customers and partners of any changes that may affect them directly or to the company;
10. Be responsible with the disclosure of inside information of the company;
11. Focus at all times on what is best for the company, without personally committing yourself;
12. Perform all tasks as quickly as possible and with the best quality possible;
13. Avoid having lunch or having ‘plate meals’ in the office, only when it is not possible to have lunch in the pantry;
14. At the end of the workday and throughout the day, leave the workspace, material and tools in the same
conditions as I found them;
15. Promote good mood among all;

TEAM MEETINGS
As a team we will:
1. Discuss matters daily with confidence and honesty with the entire team;
2. Be honest and open in all meetings and discussions;
3. Encourage diversity of opinions in all meetings and discussions;
4. Give everyone the opportunity to participate effectively and equally;
5. Be open to new approaches to work, as well as tools and ideas;
6. Avoid blaming someone when things go wrong, instead gather and discuss as a team, all the
procedure, point out the flaws / errors and point out the solutions on how to improve;

COMMUNICATION
As a team we will:
1. First try to understand and then be understood;
2. Be clear and get straight to the point;
3. Practice active and effective listening;
4. Promote beneficial discussion for all and for the company;
5. Keep the meetings in a ‘good tone’ and be polite;
6. Use drawings, tables and other means of communication that can facilitate understanding and discussion;
7. Always respect the space and morality of each other, always knowing that I cannot harm physically,
emotionally and socially anyone within our outside de company.
8. Be always responsible and accountable for what I say and do;

PROBLEM SOLVING
As a team we will:
• Encourage everyone to participate;
• Encourage all ideas, without criticizing negatively, realizing that the concepts that come from outside
our perception and awareness can be positive;
• Build on the ideas of everyone that team members;
• Use tools that facilitate problem solving;
• Use dates and deadlines to solve problems;
• Realize that solving problems is a creative process, and that all new ideas and new understandings
they can work, or help to find the best solution;

DECISION MAKING
As a team we will go;
• Make decisions based on data whenever possible;
• Search for information and data we need;
• Discuss criteria (Cost, Time, Impact, Ethics, Legality, Results, Impacts; among other factors) to make all
decisions about the team, its elements, projects, customers and the company itself;
• Encourage and explore the different interpretations of data;
• Always seek the opinion of everyone on the team before making a decision;
• Discuss concerns in groups, whenever possible;
• Have everyone’s agreement whenever possible;

CONFLICT MANAGEMENT
As a team we will go;
• Observe the conflict with something normal and an opportunity for growth;
• Realize the different interests and desires of each party involved before reaching answers or solutions;
• Choosing the right time and place to discuss and explore the conflict;
• Openly listening to different points of view;
• Repeat what has been said in order to ensure that we understand past information;
• Recognize the valid points pointed out by other people;
• List our views and interests so as not to personally judge or attack people in the
team;
• Always try to find a common place or space for agreement regarding the conflict;

MEETINGS
As a team we will go;
• Hold meetings with those responsible at least every 2 weeks;
• Hold a monthly meeting on the last working day of each month;

MEETING PROCEDURES
As a team we will:
• Begin meetings at the stipulated times;
• Send a pre-reading document to all participants for the meeting;
• Team members must come prepared for the meetings;
• Team members should discuss the various items on the meeting’s agenda;
• Carry out the report of the meeting, by a member of the meeting on a rotating basis;

THE BRAND

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SOLUTIONEER

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THE TEAM

Find out more about our team, see who we are and know more about each one.

 

 PARTNER

Would you like to be a partner? Find out more abou our partner program.

 

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SP Business Group®

A Lisbon to the world business consultancy group, focused on optimization of results for people, brands and people. We dare you to be a solution.

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Links

  • About
  • Our Brands
  • Our Work
  • Insights and Toughts
  • Joint the Team
  • Contacts

Links

  • About
  • Our Brands
  • Our Work
  • Insights and Toughts
  • Joint the Team
  • Contacts

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